All course fees are payable in advance.

Course Provider Cancellation

Should any workshop course be cancelled by the course provider, participants are entitled to a full refund or transfer of funds to a future course.

Medical or Personal Hardship

Applicants who are unable to complete a self-paced course and can provide a medical certificate or extreme personal hardship may be granted a refund.

An applicants failure to ensure their computer meets the minimum specification is not grounds for a refund.

Refund

As of the 1st January 2009, the new policies affect the refunds of course fees and re-issue of statement of attainment and certificate of completion.

Privacy and security is paramount in providing certification to all courses and it has become very necessary to inform all relevant statutory authorities when re-issue is required.

Correspondence Course Cancellation
For Correspondence courses, materials must be returned to our office within twenty one (21) days of postage to you, and must be unused and in good condition. An amount of $100.00 will be deducted from the course fee for processing, handling, postage and adjustments to records. Refunds will not be provided after the 21 day period has lapsed.

Workshop Course Cancellation
For cancellation of the workshop, service and processing fee of $50.00 will be deducted from any workshop course booking up to 48 hours prior to class commencement.

Where a payment has been made by eftpos or credit card transaction and attendance to the worjshop course is subsequently not possible due to illness or other bona fide reason, then:

• The client can request inclusion in the next available course with no monetary penalty.
• The client can request the course be completed by correspondence with no monetary penalty.

Re-Issue of Stateent of Attainment or Course Completion Certificate

Should a client misplace or destroy their original statement of attainment as provided, a request for re-issue can be made through the office.

A fee of $50.00 will be required to process the re-issue of the same.

Before providing the same, a formal request in writing must be received stating reason for replacement. A statutory declaration signed by a 'Justice of the Peace' must accompany the written request, or be expressed on the statutory declaration. The re-issue statement of attainment will be stamped 'Duplicate'. A notice of re-issue will be forwarded to the Building Services Authority for their records.